Placing an order is easy! You can place your order easily through our website or by sending us an email at luz@snacksignature.ca with your snack and packaging preferences. We’ll guide you through the options, customization, pricing, and timeline to create the perfect order for your needs.

If you have questions or need assistance, we’re here to help every step of the way!

We accept e-transfers, credit cards, and wire transfers. Invoices must be paid before production unless otherwise agreed.

Custom Orders: A 50% deposit is required at the time of order, with the remaining 50% due upon delivery.

Authorized Net 30 Accounts: Invoices must be paid in Canadian dollars (CAD) within 30 days of the invoice date.

If any invoices become past due, future orders will be placed on credit hold until the account is brought current.

Returned cheques will incur a $40 processing fee.

Past due invoices paid by credit card will incur a 3% convenience fee.

Your initial order must be paid in full before any additional orders can be processed.

We offer both ready-to-ship and custom-branded solutions. Orders begin once artwork and payment are approved.

Production typically takes 7–15 business days after artwork approval. Timelines may vary depending on order volume and customization.

Changes or cancellations must be requested within 24 hours of order confirmation. Charges may apply for any work already completed.

Yes, rush service is available for an additional fee. Availability depends on production schedule.

A ±10% variance may apply to custom orders. Final billing will reflect the actual quantity shipped.

Claims must be reported within 5 business days of delivery. Returns are only accepted for damaged or incorrect items and must be pre-approved. All claims for goods damaged in transit must be made with the carrier. Custom orders cannot be returned.

You must have written permission to use any third-party trademarks. By submitting artwork, you confirm that you have the legal right to use it.

The customer agrees to indemnify and hold Snack & Signature harmless from any claims, damages, or legal expenses resulting from the use of these materials in accordance with this agreement.

Please note: Any mention of snack names (such as Laura Secord®, M&M’s®,HERSHEY’S® KISSES®, Jelly Belly®, etc.) is for product identification purposes only. These are registered trademarks of their respective owners. Snack & Signature is not affiliated with these brands, and all trademarks remain the property of their rightful owners.

Unless you request otherwise, we reserve the right to photograph and share branded products for promotional purposes.

All prices are subject to change without notice. Pricing listed on our website reflects the most current rates and overrides any previously published catalog prices.

Due to variations in materials and production, exact matches in color, shade, size, weight, texture, or construction cannot be guaranteed.

If a product is unavailable at the time of shipping, we reserve the right to substitute it with an item of equal or greater value.